Adviser portal FAQs

To be activated on the portal, you must have clients in a relevant Bennelong fund where you are appointed as the adviser. (Note this does not include investments in the Bennelong Market Neutral Fund or Bennelong Long Short Equity Fund.)

If you are an adviser with investments in a Bennelong fund and haven’t yet received an activation email, contact our Client Experience team (details at the top of this page).

Adviser support staff can be granted their own login details to view client accounts for one or more advisers. To arrange this, contact our Client Experience team.

Your clients will receive access to the portal at a later date.

You can log in to the portal via the login page.

To be granted access to the portal you’ll need a unique email address and a mobile number, as two-factor authentication is required for security purposes. In addition to your username and password, each time you log in to the portal a unique one-time PIN will be sent to your mobile.

Once your account has been set up, you will receive two emails from client.experience@bennelongfunds.com. One will contain your username (see example), and the other will contain a temporary password.

Your username is your email address. If you’re unsure which email address this is, contact our Client Experience team (details at the top of this page).

Once your account has been set up, you will receive two emails from client.experience@bennelongfunds.com. One will contain your username, and the other will contain a temporary password (see example).

Click the link in the email to log into the portal, then use this temporary password and follow the prompts to set up a new password.

Your password must:

• Be a minimum of eight characters
• Contain at least one capital letter
• Contain at least one number
• Contain at least one special character, i.e. !@#$%^&*

Go to the portal login page and click ‘Forgotten your password?’ Enter your username and email address.

A one-time PIN will then be sent to your registered mobile number. Enter this PIN on the login page, and an automated email will be sent to your registered email address with a link to set up a new password.

Your password must:

• Be a minimum of eight characters
• Contain at least one capital letter
• Contain at least one number
•  Contain at least one special character, i.e. !@#$%^&*

If you make three unsuccessful attempts to log in, your account will be locked and an email sent to your nominated email address.

Contact our Client Experience team (details at the top of this page) to have your account unlocked.

1. Click ‘Investor Transactions’ on the top toolbar.

2. Enter the investor name or number you wish to search.

3. Specify a date range. If you would like a full history since inception, leave the dates defaulted to ‘No Start Date’ and ‘No End Date’.

4. Click ‘Retrieve’.

5. Click the Microsoft Excel icon in the bottom left of the screen to export the file in .xml format.

Note the spreadsheet will contain the portal user’s name as a reference for the filename and spreadsheet tab name. If this is for external purposes, please update this to reflect the correct data content extracted.

Statements can be found by clicking Resources > Documents > All.

Statements will generally be uploaded one business day after they are generated. Visit our FAQs page for more information on statement types and intervals.

Historical statements are available in PDF form by ​chronological order of Value Date and / or Date Produced. This can be sorted according to your preference.

If you want to search for a particular statement, use keywords only (i.e AMIT, confirmation) as the search terms must be in the same order as the statement name.

If you can’t find the statement you need, contact our Client Experience team (details at the top of this page).

1. Click ‘Investor Holdings’ on the top toolbar.

2. Enter the investor name or number you wish to search, and select the correct result.

3. You can change the applicable NAV date by choosing a date in ‘Holdings as of’.

If the ‘Total’ balance is showing as zero for the current date, select the previous day to see the latest available balance. All unit prices are calculated at end of day. For all market value details, please use the previous business day’s date. The example above was generated on 10 September 2021 with the previous day’s date.

1. Click ‘Investor Transactions’ on the top toolbar.

2. Enter the investor name or number you wish to search.

3. Leave the date fields empty and click ‘Retrieve’.

  4. Find the transaction in question and check the ‘Status’ column.

If the transaction does not appear, your instruction has either not been received or not been processed. If the status is ‘Pending’, the instruction has been received and is awaiting either funding or unitisation. If the status is ‘Confirmed’, the transaction has been processed.

This can’t be completed on the portal. Contact our Client Experience team (details at the top of this page).

At this stage you are not able to make an application via the portal (for new or existing clients).

Visit our How to invest page for information on how to apply.

You are able to view your clients’ transactions on the portal, but at this stage you cannot conduct any transactions.

Visit our Forms and documents page for a list of suitable forms and steps to transact for your client.

These documents are not available via the portal. Contact our Client Experience team (details at the top of this page).

Some of your personal details can be updated via the portal.

Mobile numbers are required for 2-factor authentication, so cannot be updated on the portal. To update your mobile number, go to our Forms and documents and complete the Change of details form.

Note that if you amend your email address in your contact details, your username will not automatically update. If you need to update your email address and have this reflected on the portal, contact our Client Experience team (details at the top of this page).

We take cyber security and your privacy very seriously, and have controls in place to protect your information and accounts.

The portal, which is managed by our registry service provider Citi, can only be accessed using multi-factor authentication. Citi maintains strict security protocols and testing around housing customer data. You will receive occasional emails from Citi, but if you are ever unsure or suspicious about an email or text relating to your Bennelong investments, please contact our Client Experience team immediately (details at the top of this page).

There are also a number of steps you can take to help safeguard your personal information against cyber threats. Update your devices and software promptly, be vigilant about clicking any hyperlinks, use strong passwords and (where possible) multi-factor authentication, and regularly back up your files. For more information, visit the Australian Cyber Security Centre.

If there has been an internal change of advisers, an adviser leaves, or you need to remove a client/adviser relationship, contact our Client Experience team (details at the top of this page).

Forms can be accessed at our Forms and documents page. There is also a link to the page in the footer of the portal.

Advisers can only see their own list of clients, but support staff can be granted their own login details to view client accounts for one or more advisers.

If you require access to view additional clients, contact our Client Experience team (details at the top of this page).

If you can’t see your direct/mFund clients, contact our Client Experience team (details at the top of this page).

Note we don’t have access to your clients invested with a platform. Please contact your platform service provider for client details.